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Unable To Access A Brightsign At That Ip Address

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Permalink 0 Alex Karbuiuk September 06, 2013 13:07 I would recommend you to reset the brightsign unit to factory defaults. Try to Contact support Newsletter Signup Other useful links: Demos Developer Resources and Utilities Open Source Community Notes/Policy: BrightAuthor Release Notes Firmware Release Notes Warranty/Return Policy Privacy Policy Regulatory Information Brightsign.biz However, this is a High School installation and leaving the players unsecured is not an option. Enter the username and password used to set up the player. Source

Submit a request 0 Comments Please sign in to leave a comment. Verify that you don’t have an active VPN connection. Edited by lightbulb May 25, 2016 17:39 Permalink Please sign in to leave a comment. You may need to set your computer to show hidden files and folders to find this folder.

Unable To Access A Brightsign At That Ip Address

Permalink 0 lightbulb October 13, 2015 19:54 I'm having similar problems with >500MB files as well. Permalink 0 Joshua Duguid March 04, 2015 14:43 Hello, I am having this exact problem with one of my brighsign clients, I followed the instructions above and was able to rectify Thoughts?  Suggestions?  Thanks again. Windows Vista C:\Users\myusername\AppData\Local\BrightSign\BrightAuthor\2.0.0.44 Windows XP C:\Documents and Settings\myusername\Local Settings\Application Data\BrightSign\BrightAuthor\2.2.0.37 Windows 7 C:\Users\myusername\AppData\Local\BrightSign\BrightAuthor\2.2.0.37   Follow the steps in the faq below to edit your userpreferences.xml file.

You will need to quit BrightAuthor to open it. In BrightAuthor, navigate to Publish > Local File Network, click the Add icon under Publish, and enter the IP address of the player. Is their a solution to this problem yet? Brightsign Default Password Try to Contact support Newsletter Signup Other useful links: Demos Developer Resources and Utilities Open Source Community Notes/Policy: BrightAuthor Release Notes Firmware Release Notes Warranty/Return Policy Privacy Policy Regulatory Information Brightsign.biz

You may need to set your computer to show hidden files and folders to find this folder.  Windows Vista C:\Users\jsmith\AppData\Local\BrightSign\BrightAuthor\[current BA version] Windows XP C:\Documents and Settings\jsmith\Local Settings\Application Data\BrightSign\BrightAuthor\[current BA version] Error Communicating With The Brightsign To fix this problem, delete the userpreferences.xml file, then reopen BrightAuthor.  You'll find the user preferences file in one of the below locations, depending on your system. Yes, but that would probably cause the file upload to fail again. Verify that your computer login has administrator access: Try logging in as administrator or as a different user.

Locate the eventlog.txt file and forward it to [email protected], along with a description of the problem. The eventlog.xml file can be found in the following locations. Brightsign Local Network Setup Can you help? If either Bonjour or BrightAuthor is blocked by your firewall software, then discovery won’t work. Submit a request 0 Comments Please sign in to leave a comment.

Error Communicating With The Brightsign

Insert the SD card and power on the player. BrightSign knowledge base Sign in « Brightsign.biz Downloads BrightSign Support Frequently Asked Questions BrightAuthor Troubleshooting I get an error when I try to publish a BrightAuthor project Follow BrightSign Support Manager Unable To Access A Brightsign At That Ip Address Try to Contact support Newsletter Signup Other useful links: Demos Developer Resources and Utilities Open Source Community Notes/Policy: BrightAuthor Release Notes Firmware Release Notes Warranty/Return Policy Privacy Policy Regulatory Information Brightsign.biz Unable To Connect To Brightsign Network If you access the DWS page (FW 6.0.25+) at the bottom of the info page there is a link for "set password".

Please try the request again. this contact form Submit a request 13 Comments Date Votes 0 Ckelley May 01, 2014 15:28 Hi- I got it figured out.   Thanks Permalink 0 Arno Oosthuizen October 02, 2014 07:40 can you The eventlog will have details about the failure, but try getting rid of the user prefs first... Do not specify the user name and password for a local web server in the middle of setup window. Brightsign Unable To Connect

  • I cannot get BrightAuthor to upload a file larger than 500mb when there is a password assigned.
  • Support America November 01, 2016 16:33   Which brightauthor are you using?  It could be there's some security software interfering with the publish.
  • Save setup files onto a blank SD card.
  • Doesn't BA remember them correctly?
  • Power up the unit.
  • Permalink 0 Sr.
  • Try to Contact support Newsletter Signup Other useful links: Demos Developer Resources and Utilities Open Source Community Notes/Policy: BrightAuthor Release Notes Firmware Release Notes Warranty/Return Policy Privacy Policy Regulatory Information Brightsign.biz

Try to Contact support Newsletter Signup Other useful links: Demos Developer Resources and Utilities Open Source Community Notes/Policy: BrightAuthor Release Notes Firmware Release Notes Warranty/Return Policy Privacy Policy Regulatory Information Brightsign.biz Windows Vista C:\Users\jsmith\AppData\Local\BrightSign\BrightAuthor\2.0.0.42 Windows XP C:\Documents and Settings\jsmith\Local Settings\Application Data\BrightSign\BrightAuthor\2.0.0.42 Windows 7 C:\Users\jsmith\AppData\Local\BrightSign\BrightAuthor\2.0.0.42 Permalink 0 Countinglkp May 20, 2011 22:20 Thanks for the quick reply, I tried this, got the same Related articles I get an error when I try to publish a BrightAuthor project Legacy Documentation and User Guides BrightAuthor is not responding when using Local File Networking Access to [ip have a peek here Notes: Some users have reported that antivirus software that includes network components can block Bonjour (e.g., Kaspersky antivirus).

Try a different SD card to verify that the card isn’t write protected. Brightsign Support Permalink 0 Keith Thomas September 06, 2013 12:38 Thanks for your reply.  As you suggested, I did try to publish a PPT project with text only in JPEG format over Local Try to Contact support Newsletter Signup Other useful links: Demos Developer Resources and Utilities Open Source Community Notes/Policy: BrightAuthor Release Notes Firmware Release Notes Warranty/Return Policy Privacy Policy Regulatory Information Brightsign.biz

Windows 7C:\Users\YourLogin\AppData\Local\BrightSign\BrightAuthor\4.6.0.8 Permalink Please sign in to leave a comment.

Try to Contact support Newsletter Signup Other useful links: Demos Developer Resources and Utilities Open Source Community Notes/Policy: BrightAuthor Release Notes Firmware Release Notes Warranty/Return Policy Privacy Policy Regulatory Information Brightsign.biz There is nothing wrong with the files, they worked before in BA. Support America November 01, 2016 16:40 when we say set no password, that's only for the local server, not for the diagnostic server. Brightsign Network Setup It happens also with plain jpg files.

Quit BrightAuthor and delete the UserPreferences.xml file. If you have enabled Authentication for the Local Web Server when setting up the player, follow the below steps to resolve this issue. 1) Clear the player registry using the steps described in this FAQ. 2) Close BrightAuthor. By default, BrightAuthor uses Bonjour to discover BrightSign players on the local network. http://alltechgossip.com/unable-to/unable-to-init-48.html Copy the new setup files to an SD card.

You may need to set your computer to show hidden files and folders to find this folder. Permalink 0 Anil M August 21, 2013 03:45 The image size is less than 1920x1080 the same issue seems to come up. Related articles BrightAuthor fails to publish or save a project Local File Network troubleshooting BrightAuthor Release Notes Legacy Documentation and User Guides "Unable to open ..." error when trying to open Retrieve the eventlog.txt file and send it to us.

Submit a request 0 Comments Please sign in to leave a comment. Can't find what looking for? Try to Contact support Newsletter Signup Other useful links: Demos Developer Resources and Utilities Open Source Community Notes/Policy: BrightAuthor Release Notes Firmware Release Notes Warranty/Return Policy Privacy Policy Regulatory Information Brightsign.biz Verify that you are using the latest production version of BrightAuthor software and player firmware available on the Downloads page.

Related articles KeyNotFoundException: The given key was not present in the dictionary. Generated Fri, 18 Nov 2016 16:54:56 GMT by s_fl369 (squid/3.5.20) The path should be similar to the following:C:\Users\[User_Name]\AppData\Local\BrightSign\BrightAuthor\[BA_Version_Number] 4) Open BrightAuthor. 5) Go to Tools > Setup BrightSign Unit to create a new setup card without a password for the Diagnostic Web The unit simply displays the logo and version #.

If the problem still exists, please try to duplicate the problem again, then exit BrightAuthor if it’s open. Regards Romeo     Permalink 0 Dustin Prather January 05, 2016 22:10 When will the ability to set authenticated users be restored.  I do not want to leave the device on But why wouldn't it work when I right-click the player in the 'networked units-list' and enter the correct credentials? I get this error:  I choose to set no password as this support article states, I cannot access the web page to set a password and secure my device.

Once the images are resized, you need to add them to the project and upload it to your network account. Sometimes this issue could happen with credentialed brightsign unit. Was this article helpful? 1 out of 1 found this helpful Facebook Twitter LinkedIn Google+ Have more questions?

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